Refund Policy

All payments for any service tier (Quick Tasks or Full Projects) are 100% required upfront before work begins. Once the commission process has started, payments are non-refundable.

A refund may be available if: (a) work has not yet started and you cancel in writing; (b) the agreed deliverables cannot be delivered through no fault of yours; or (c) a delivered file is technically unusable and cannot be repaired within a reasonable time.

Dissatisfaction with an approved direction (e.g. a sketch or concept you signed off on) is not by itself grounds for a refund, since that stage of work has already been completed.

Send your request to joanna.petelicka@inbox.eu with your name, the project or order reference and the reason for the request.

Refund requests should be made within 14 days of the payment or delivery concerned.

Approved refunds are issued to the original payment method within 5–10 business days. Payment processor fees may be deducted where permitted by the payment provider.

Final deliverables that have been accepted, source files already handed over, and any third-party costs (fonts, stock assets, licenses) purchased on your behalf are non-refundable.

Questions about refunds or cancellations can be sent to joanna.petelicka@inbox.eu.